New Orleans-based tech company wins national award

Written By Alicia Vial

Performance Health Partners Ranked #1 for Patient Safety, Risk, and Compliance Software by KLAS Research for 3rd Consecutive Year

NEW ORLEANS  – Performance Health Partners (PHP), a leader in patient and employee safety software, has been honored as the top provider of healthcare safety, risk, and compliance software, with special accolades for their event and incident management system. This acknowledgment is part of the “2025 Best in KLAS: Software & Services Report,” released today, marking the third consecutive year New Orleans-based PHP has outperformed its competitors across the nation to achieve this prestigious ranking.

KLAS Research, an independent research firm, specializes in delivering unbiased and comprehensive insights into healthcare IT. Their annual Best in KLAS report evaluates the vast majority of top-tier healthcare software solutions available in the U.S. market, using both quantitative and qualitative data to gauge customer satisfaction. This evaluation provides healthcare organizations with data and ratings to assist them in making well-informed technology purchasing decisions.

“In the ever-evolving healthcare landscape, achieving excellence is no small feat. Winning a Best in KLAS award signifies a commitment to delivering outstanding value and innovation to healthcare providers and patients alike. It is a testament to their hard work, dedication, and passion—all of which are needed to drive our industry forward,” commented Adam Gale, CEO of KLAS Research, as he reflected on the impact of Performance Health Partners’ Best in KLAS ranking.”

To thoroughly assess Performance Health Partners’ solutions, KLAS gathered feedback from the company’s customers. In these evaluations, 100% of respondents affirmed that PHP consistently fulfills all its promises, is considered a part of their long-term plans, and offers a product they would purchase again.

Remarkably, PHP was the only company in its category to earn “straight As” across all of KLAS’ customer excellence pillars, which include culture, loyalty, operations, product, relationship, and value. Additionally, customers consistently highlight trust and reliability as key strengths of PHP’s software, solidifying it as a core component of their safety, risk, and compliance programs.

“Being recognized by KLAS for the third year in a row is a testament to our unwavering commitment to innovation and client success,” said Heidi Raines, CEO of Performance Health Partners. “This honor highlights our focus on delivering adaptable, user-friendly solutions that prioritize safety, streamline compliance, and empower healthcare organizations with actionable insights. By listening to our clients and anticipating their evolving needs, we continue to address the complex challenges of healthcare with technology designed to make a tangible impact on patient and employee outcomes.”

Performance Health Partners attributes part of its success to its foundational years at the New Orleans BioInnovation Center (NOBIC), where it accessed essential resources like strategic financial planning and investment acquisition. The company’s journey from a local startup to a nationally acclaimed leader in healthcare safety software began at NOBIC, highlighting the center’s role in nurturing innovative healthcare solutions. PHP’s recent return to NOBIC as a tenant underscores its ongoing commitment to the community that supported its early growth and continues to foster innovation.

Performance Health Partners will be formally recognized for its achievements at the Best In KLAS Awards Show 2025, to be held at the Healthcare Information and Management Systems Society (HIMSS) Global Health Conference in Las Vegas in March.

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About Performance Health Partners
Performance Health Partners (PHP) (www.performancehealthUS.com) is a full-service software provider dedicated to modernizing and optimizing the quality, safety, and compliance processes of healthcare organizations. PHP’s Incident Management System, its core solution, is a unified platform that streamlines the entire incident and event reporting process—from report to resolution. This system replaces conventional, disjointed methods with a seamless, efficient workflow and harnesses data from reports to transform events into opportunities for learning and continuous improvement. Alongside customizable rounding tools, PHP pairs these solutions with comprehensive, high-touch support services to transform complexity into reliable, scalable processes that drive superior outcomes.

About KLAS Research
KLAS Research is a data-driven company on a mission to improve the world’s healthcare by enabling provider and payer voices to be heard and counted. Working with thousands of healthcare professionals, KLAS collects insights on software, services and medical equipment to deliver reports, trending data and statistical overviews. KLAS data is accurate, honest, and impartial. The research directly reflects the voice of healthcare professionals and acts as a catalyst for improving vendor performance. To learn more about KLAS, visit KLAS Research.

Alicia Vial

Alicia Vial is a New Orleans native with more than a decade of experience elevating client stories and leading crisis response. As the senior director of strategy, Alicia acts as a leader within the Gambel Communications team ensuring each agency team member is positioned to deliver strategic public relations services that meet the highest standards of the industry. In addition to supporting the agency’s long-term business growth and development, she coordinates day-to-day account services and oversees strategic direction while staying abreast of best practices and industry trends to provide innovative solutions to meet client’s needs.

Before joining Gambel Communications, Alicia served as the communications director for the Louisiana SPCA, the oldest and largest animal welfare organization in Louisiana that impacts more than 74,000 animals per year. During her nearly eight-year tenure, Alicia oversaw numerous crises, served on national communication taskforces, oversaw all aspects of internal and external relations and worked alongside the development department to raise critical funding. Prior to that, she worked in the fast-paced New Orleans hospitality industry focusing on digital public relations for multiple hotels.

Alicia is a member of the Public Relations Association of Louisiana (PRAL), Southern Public Relations Federation (SPRF), a board member of the Public Relations Society of America (PRSA) New Orleans Chapter and a member of the New Orleans Regional Leadership Institute. An accredited public relations practitioner (APR), Alicia is also certified in crisis communications, organizational leadership, content marketing and social media.

A well respected and trusted public relations practitioner, Alicia has been recognized by SPRF as a ‘Senior Practitioner of the Year’. Dubbed early on in her career as one to watch, she also received the ‘Rising Star’ award by PRAL and was profiled in St. Charles Avenue Magazine as part of their Young Bloods series. Most recently, she was recognized at PRSA’s annual Fleurish Awards and received four Awards of Excellence for her work along with the ‘Plate Spinner’ award for her efforts on the board of directors for the chapter.

An LSU graduate, Alicia received a bachelor's degree in mass communications with a concentration in public relations and minors in business administration and leadership development. She is a frequent speaker and presenter on public relations topics, most recently presenting at the Jefferson Economic Development Commission and SPRF annual conference.

When Alicia is not at work, you can find her at the ballpark with her three boys or cheering on the Tigers in Death Valley.

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